Holly G.

I bought a toy with them, under their previous name of Toy Better, that they have since changed.
The toy came in the correct box but when opened it was an obvious fake and was very upsetting for the child I bought it for.
The customer service was very responsive and apologetic to begin with, promising to send me what I ordered ( even though I kept asking for a refund). They told me it would take a month to arrive and kept buying time, which I found out later from the bank that after 120 days the bank can't help you get the money back from them.
When the month was up I contacted them again and from then on they ignored me. Luckily i was within 2 days of the 120 days so the bank got me a refund but doesn't make up for the disappointed child.
These people are disgusting so please do not buy anything from them. Their name keeps changing but the address remains at toysgamewiz!
If you have ordered something and want a refund make sure:
You've given Toy Best a clear deadline and you contact your bank within 120 days of purchase