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Ella Dunn, Employee #*******, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL
Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small
Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY!
THANK YOU ELLA!
Tip for consumers:
I will be returning with my family and will be recommending Ella and the rest of the GIRLS there. They were all very friendly.
Products used:
2 UGG Hoodie Sweat Shirts. DMX T-shirt. Have more sales:0)
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Hi Holly! :) We are delighted to hear that you had an awesome store experience with Ella and the team and would love to pass along your feedback. Please contact us at https://help.journeys.com/s/ with more details!