Hope B.

I have their in house brand longarm quilting machine the King Quilter Elite II Second Edition. The electronics on the king quilter are inferior, unreliable and fails with frequent regularity. Right now I have two sets of electronics laid out over my studio
And a useless longarm. That's what I've had for all but about 8 months of owning this machine for two and half years. The bosses hide from all customer contact which screams "this business is not to be trusted." I cannot sell this useless longarm as it is, I cannot trade it because it is an unknown brand and there are too many reports of the electronics failing and the company being inept at supplying reliable electronics.
I'm filing formal complaints because the owner, the president "bosses" of SMP are
Hiding out avoiding being confronted with selling a longarm that is not ready for the market with the electronics they are using.

I asked for a paper statement and found that every 6 months no interest charge had a huge chunk of interest added. I intend to get my money back if I I have to file with every federal agency in the country.

WOULD YOU TAKE MOLDED, HALF ROTTEN FOOD HOME TO YOUR FAMILY?
DO YOU KNOW YOUR JOB IS TO MAKE SURE THAT WITHERED, ROTTEN AND MOLDY PRODUCE IS NOT ON YOUR SHELF AT ALL. SHOPPERS SHOULD NOT HAVE TO OPEN PACKAGED PRODUCE TO CHECK FOR THE BAD, ROTTEN, MOLDY FOOD ON THE BOTTOM BUT I DO BECAUSE KROGER SELLS ROTTEN PRODUCE.

There is NO customer service at this store. I have never gotten an answer to a phone call and email or any other means of attempting to contact fashionfabricsclub.com.
Their outgoing voicemail says hours of operation are mon-fri 9-5. You will not get an answer to a phone call during those hours. As someone who has been involved in internet retail since the beginning, Internet Retail Is Open 24/7, this store is not worth the frustration, save yourself time and anger, it would only be wasted.