Thumbnail of user houstonw19

Houston W.

Contributor Level

Total Points
88

1 Review by Houston

  • PlayerAuctions

10/27/21
Verified purchase

Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.

Tip for consumers:
There are plenty of other sites to use out there.

Products used:
E games

Service
Value
Shipping
Returns
Quality
Thumbnail of user playera1
Support T. – PlayerAuctions Rep

Hello Houston,

I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.

Since the order is now canceled, rest assured you will be automatically and fully refunded.

Regards,
Richard

Houston Has Earned 8 Votes

Houston W.'s review of PlayerAuctions earned 8 Very Helpful votes

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