Brittany M.

Discount Tire employees caused damages to my rims when they were hired to provide a service. Not to mention they didn't clean up the residue from their work. When I pointed it out they said they would pay for me to buy one new rim, admitting fault. We looked up the cost of the rims & he asked if we had a deal. I asked to see the cameras from that day to verify the employees caused the damage. Andy (store manager) laughed and said "I will replace cost of rims in full if you pay for the cost to replace our parking lot." Referring to the construction crew outside laying asphalt. Sarcastic. Very unprofessional. I asked for the owners information. They refused to give it to me. Nick (another manager) said he's "basically the owner" so to talk to him. He was going along with Andy laughing at the situation and said he will submit a claim but since I didn't take their offer he's going to put in the claim the rims have "road rash" on them so it will be disqualified. I'm highly upset by the treatment I've received and the service provided. I can't believe employees are allowed to act this way with customers. I'm appalled. Also, now I have a damaged vehicle! I do believe this is criminal!