I purchased a pair of Oxford waterproof trousers with a. 2 years guarantee from J & S at the motorcycle show for £56 didn't use them a great deal but when i did I found they weren't waterproof, thought it might be just a one off down pour, so give them another chance but they still weren't waterproof.
The nearest shop to me was about 1 1/4 round trip so I didn't return immediately so I returned them about 5 months after purchase by the it eight round to it.
The shop wouldn't give me a refund since they hadn't been returned within a 30 day period, and they were very unhelpful saying that they would send them back to Oxford and then contact me. However they also said they would only be able to replace them since they only had this type for the motorcycle show and didn't sell them and they only had them for the show. They also tried to say that I should take them back to the motorcycle show when it was on next (not well received). Their was also a suggestion that j & s in Bristol were not the same company as j & s at the motorcycle show.
I expressed my disappointment with their services and then spoke to the manager, who gave me the same line and when he said he would go and speak to the general manager on the phone I eventually got my money back
I wasn't impressed with their attempts to put me off, or the company ethics in general.
Huw