Ian L.

I ordered a chair from MHD after calling to check that it was in stock. After ordering I received notification that it was not in stock. But they could substitute another chair without removable cushions. Not happy about this attempted bait and switch. But not wanting to wait I agreed. After repeatedly emailing "Don", being told my chair is shipping, my chair has shipped, my chair didn't fit on the fedex truck, my chair is going out today, my chair will be going out tomorrow etc. It took over 2 months for the "in stock" chair to arrive. When it did arrive the arms wouldn't go on, the fit and finish was poor and they weren't helpful in any way what so ever to my repeated requests to return, refund or make it right. The top of the chair is crooked, the arms did not fit properly. There are less expensive eames replicas, that you can probably get faster, that are likely the same clone that they are selling as premium. Stay away.