Ian P.

I had been a customer at Star City Games for several years before the incident that caused me to drop them like a hot potato. Several gold bordered MTG CE/IE cards I bought from them were obviously drawn on with green crayon along the border. Their customer service agent and "professional graders" insisted that this was a "common issue" due to wear and tear.
After reaching out to 3 major online Magic retailers about this issue and hearing back that nobody was aware of this supposed "common issue" - if it were so common, surely a Google search would turn up more information right? This is one of the most popular games in the world after all - I realized that SCG is just another entrenched, entitled company whose customer service policy is "deny, deny, deny". Every other customer service issue I brought up before this attracted the same attitude of indifference to improve.