Ian P.

Am extremely disappointed with the service I received from Selfridges regarding my recent purchase of Gucci sliders. I thought I was buying a high-quality product from a reputable retailer, but my experience has left me feeling frustrated and let down.

Within just four days of wearing the sliders, I noticed that the glue was coming away on one of the sliders. Naturally, I reported this issue to Selfridges, expecting a straightforward replacement when I returned from my holidays. However, to my surprise, they claimed that I had damaged the sliders due to incorrect usage.

I find it hard to believe that there are many different ways to wear sliders, and I assured them that I only wore them for about an hour on the beach and while walking to and from my water villa. Yet, they refused to acknowledge my complaint and instead accused me of causing the damage.

This kind of treatment is completely unacceptable, especially considering the amount of money I have spent on designer items from Selfridges in the past. I had always believed that their customer service matched the luxury image they portray, but this incident has shattered that illusion.

As a result of this experience, I have decided that these Gucci sliders will be my last purchase from Selfridges. I simply cannot justify giving my hard-earned money to a company that refuses to take responsibility for their faulty products and treats loyal customers in such a dismissive manner.

Out of principle, I am considering taking further action to address this issue. Selfridges needs to understand that their customers deserve respect, fair treatment, and timely resolutions when faced with faulty products. It is truly disheartening to see a once-trusted retailer fall short in such a significant way.