Ieva K.

STAY AWAY and here's why...

On 9th of March 2021 I ordered Canon 24-70mm f4 L IS USM lens, which cost me 749 EUR. I started using it and the photos were not turning out as they should and eventually I brought it to a professional photographer to identify the issue. He confirmed that the diaphragm of the lens is not working properly, which is why I am getting overexposed images.

On August 14th I contacted RhinoCamera support service to inquire about the resolution of this situation. They advised me to send the lens to Rhino Returns address and said that it will be repaired.
Rhino Returns
Business Centre Twente
Molenstraat 20
Hengelo
7551 DC
Netherlands

The lens was delivered to them on the 8th of September 2022 and I did not hear back from them. On the 8th of November I contacted them to inquire about the status of my lens. To which they replied that they have not received it and that I should provide proof of the delivery. I provided them not only the tracking records, but also went to the delivery company to provide a proof of delivery with signature.

I have all the proof that the faulty lens was delivered to the Rhino Camera returns address and even have a proof of recipients signature. After providing all this proof to Rhino Camera, they still say that they have not received my parcel and they are not willing to do anything about it. Instead they are telling me to check with the delivery company.

I have sent yet another email today on the 10th of February 2023 to ask for a replacement or a refund. But it seems that they are not willing to find a resolution of this matter. This leaves me no choice, but to WARN everyone else NOT to order from this site. It is clear that they are NOT and honest business.

Also, I will be reporting them to all the review sites, because I have proof that they offer a free memory card, battery or UV filters in exchange for good reviews. This behavior is against the guidelines as they offer incentives in exchange for reviews. This is exactly the reason why you see so many good reviews here.

STAY AWAY and here's why...

On 9th of March 2021 I ordered Canon 24-70mm f4 L IS USM lens, which cost me 749 EUR. I started using it and the photos were not turning out as they should and eventually I brought it to a professional photographer to identify the issue. He confirmed that the diaphragm of the lens is not working properly, which is why I am getting overexposed images.

On August 14th I contacted RhinoCamera support service to inquire about the resolution of this situation. They advised me to send the lens to Rhino Returns address and said that it will be repaired.
Rhino Returns
Business Centre Twente
Molenstraat 20
Hengelo
7551 DC
Netherlands

The lens was delivered to them on the 8th of September 2022 and I did not hear back from them. On the 8th of November I contacted them to inquire about the status of my lens. To which they replied that they have not received it and that I should provide proof of the delivery. I provided them not only the tracking records, but also went to the delivery company to provide a proof of delivery with signature.

I have all the proof that the faulty lens was delivered to the Rhino Camera returns address and even have a proof of recipients signature. After providing all this proof to Rhino Camera, they still say that they have not received my parcel and they are not willing to do anything about it. Instead they are telling me to check with the delivery company.

I have sent yet another email today on the 10th of February 2023 to ask for a replacement or a refund. But it seems that they are not willing to find a resolution of this matter. This leaves me no choice, but to WARN everyone else NOT to order from this site. It is clear that they are NOT and honest business.

Also, I will be reporting them to all the review sites, because I have proof that they offer a free memory card, battery or UV filters in exchange for good reviews. This behavior is against the guidelines as they offer incentives in exchange for reviews. This is exactly the reason why you see so many good reviews here.