Igor S.

Hello - in November of 2020, we ordered a sectional couch.
We were told it would be delivered by the holidays. Didn't get the couch until the end of February. While the delivery crew was unpacking the couch, several roaches jumped out from the packaging. Obviously, we refused the delivery.
Called management, promised to deliver a replacement couch in 2 weeks. 4 weeks later a replacement couch was delivered. After the installation and a brief inspection, there were several defects identified. Crate and barrel sent an inspector. Inspector confirmed the defects and ordered another replacement couch.
Today, May 10, another replacement couch has been delivered only to find that it was our original couch (with roached) packaged and shipped back to us.

This is unbelievable. What kind of business Crate and Barrel is running now. Used to be a very trusted company.