Ike N.

I made 2 different orders to them and they made a mistake on the shipping both times, and refuse to refund me for their mistake. I've been charged delivery fees for them "attempting" to deliver my orders. Their partner delivery service is trash. UPS, USPS, FedEx, etc., have no problem delivering to my address, but whoever they use does and I'm charged for it… No matter what combination of putting my address in, y'all get it wrong and don't want to correct the problem or refund me for it

To start off, the number listed on their website doesn't answer the phone. I got ahold of them by email and the Co-Founder said he'd call me in a couple of hours - that was at 1PM, he called me randomly at 10PM. He didn't have any explanation for why this followup was late and out of the blue. Nonetheless, we talked and we agreed he'd call me the next day at 2PM. I ain't hear a peep. By 2:15PM i figured we were done anyways and didn't see anymore reason to try to get in contact.