I had the most horrible experience and I am involving my attorney on this matter:
I ordered 14k golden necklace which has NEVER been delivered to my building!
The carrier sent a photo of package delivered to the wrong building.
I sent a photo of my lobby which is completely different the lobby from carriers photo and also a confirmation from my doorman that he never received a package. (Photos are attached)
I have filed claim twice with Saks Off Fifth and both times they denied my claim saying that the package was delivered.
I would never recommend anyone to order anything online from them!
They are criminal!
I am