Inessa F.

I've used Airbnb 4 times, with 2 out-of-the-country and 2 domestic rentals. Overall, my experience with Airbnb has been disappointing. After looking at great property photos and reading multiple glowing guest reviews, I have found inaccurate representations of properties, problematic communications with hosts, incorrect rental information, stained bedsheets, and filthy apartments. My first and only less-than-positive rental review was not published as the host did not review me in time. My most recent experience included an apartment which hadn't been cleaned prior to our arrival due to a cleaning service mix-up; the host didn't respond until the next day. In the meantime, my husband and I did laundry and dishes and cleaned for nearly an hour after half a day of traveling. Airbnb refunded us the $60 cleaning fee, and thus resolved the issue.
I do not feel the Airbnb provides consistent, high-quality service. I feel duped after several Airbnb interactions, and do not plan to recommend or employ Airbnb services in the future.