QLink has been a great company. I've had issues with another phone and its quality was below average. I had trouble calling and receiving calls. I was sure that I would be discontinued from this great program. However, after some middling, I'm still with the program. The reception was not great but Q-Link sensed my problem and I am in the process of purchasing another phone. Thanks, Q-Link for hanging with me. You're what great companies are all about!