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Don't make the same mistake I did! If the price is too good to be true then beware. These companies are scam artists. They take your money and send you inferior poor quality knock offs that don't look anything like the pictures on their websites. They change their names continuously to avoid bad reviews and negative attention. I made the mistake of buying one of their dresses. It was horrible! So poorly made that a blindfolded child could have done better. I'm hoping that this review will help others avoid losing their hard earned money.
The image of the dress on their website is beautiful. I ordered it and waited... It took months to arrive. When I opened the package, I was disappointed to find a poorly made, misshapen, disaster. I was scammed. I should have known better. It was too good to be true. Please learn from my mistake and do not order from this fraudulent company. Of course I asked for a refund... I won't see my hard earned money returned. I hope I can prevent at least one person from making the mistake I did.
Stay away! I've been a customer for several years and I echo the concerns of many on this site. Over the years the products and service have deteriorated. Items are of poor quality, sized incorrectly, and exceed btr's own laughable delivery times. I give up trying to deal with this company.
Case in point: My last, and most recent, purchase is as a result of a credit on my account from the return of poor quality and incorrectly sized items. The item should have shipped days ago but when I looked at my account, I saw a disclaimer that states the item "is on track" and that I will be notified when it ships. This is a new way for btr to "pya". How can the item be on track if they've already exceeded their ship by date? Given the deteriorating products and services, this is a fitting end to my time as a customer.
UPDATE: almost 10 days since my post and still the product has not shipped!
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I returned the dress because of the quality and they have yet to refund me nor have they...
Don't order from them. I'm missing half my order. The other half I received is shocking quality...
Hello Inno,
Thank you for taking the time to review BTR here on Sitejabber.
We're sorry to hear if you may have been disappointed lately with the quality of the merchandise you have received and if the quality was less than expected. Our buyers do their best to ensure the highest quality goods for our members. Here at BTR we take product quality complaints very seriously and so if you can please let us know which items you were disappointed with we’d be happy to share your comments with our buying team.
With regards to sizing, we work with many different manufacturers and brands, so sizing for all items may vary. Sizing and fit between styles may also vary. We do offer a size chart on the website, however this offers only standard sizing. Note that we’re working on having this improved in the near future for our customers and so if a brand has specific sizing, we will do our best to have this included on the site.
At this time if you are concerned about the sizing for a particular item or brand, we suggest checking with that manufacturer or brand's own website for a brand specific size chart or guide. You can also contact our customer service department to help look into this for you.
We’re sorry to hear we’re late in shipping your order and that we exceeded our shipping timeframe. We try our best to ship all orders within 2-3 weeks however, may at times encounter delays with our vendors that are beyond our control.
Please email us at social@beyondtherack.com with your order details and we will be happy to take a deeper look into your order and see what is causing hold up. Please know that we’re always here to help and hope to hear from you.