I made a purchase from Smoke Cartel during their 420 sale, hoping to take advantage of the discounts. I specifically requested in the order notes that if my desired color, Honey/Topaz, was not available for the Pulsar Drop Down Bee Dab Rig, the order should be canceled. Unfortunately, my request was completely ignored, and I received a hideous black color rig that had nothing to do with what I wanted.
Immediately, I reached out to the company via email, seeking a solution. However, I was met with silence and no response whatsoever. Feeling frustrated and left with no other options, I decided to file a dispute with my bank, as Smoke Cartel had wrongly withheld my money and didn't even provide a return option.
To my disbelief, I received a letter from my bank stating that they would not be proceeding with the dispute, essentially allowing Smoke Cartel to get away with scamming yet another hardworking customer. I have been a repeat customer of Smoke Cartel in the past and have even recommended them, but after this experience, I can no longer do so.
The lack of decent customer service and the company's unwillingness to address and resolve my issue has left me extremely shocked and disillusioned. I expected better treatment as a valued customer, but it seems Smoke Cartel is more interested in making a quick buck than prioritizing customer satisfaction. I will be taking my business elsewhere in the future and advising others to do the same.