I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.