Isabel H.

Stay away from this company. I've never felt so deceived in my entire life.

I just moved back home and had to ship my car from California to Spain. I was given a quote for $1520 and paid in full when I dropped off my car with Schumacher Cargo. After TWO MONTHS of waiting for it to sail, they let me know that the container was halted by US Customs and want me to pay an EXTRA CHARGE of $743 or else they won't release my car.
I was NEVER told about US Customs inspections and had I known they were so expensive, I would have never shipped my car.
I stressed the need of going with the cheaper shipping method to my sales rep Kevin Lucarelli since I was on a very tight budget, and he never warned me about any such possible fees. I'm not shipping a Ferrari, it's actually a $13K car for which I'll have to pay total fees close to $3000.

Communication has been very difficult. Many of my emails were ignored and had to resend times and times over. If I asked 4 questions, I got 1 answered
Worst part is that out of all the shipping companies I talked to, they seemed to be the most trustful.

I feel completely scammed and ignored by Schumacher Cargo.

Here are the hidden fees I've come across:
- $75 for processing insurance documents
- $743 for customs exams (their fault, since they are the ones preparing the shipment and did something wrong that caused the container to get flagged for inspection)
- 4% of any invoice for paying with a credit card (ridiculous fees for a company operating internationally in 2018)
All these should be part of their business costs, and not something that honest customers who are going through the stressful process of moving overseas had to deal with.

I regret hiring Schumacher Cargo and now I can only hope I'll see my car again.