I would like to thank and commend *******@247techdoctor. Com for the excellent help and response I received this afternoon with my laptop computer. I had the privilege to work with Sagar Sharma and explaining the problem I was experiencing with my Samsung for the last 10 days. Sagar very patiently explained to me what was causing the problem and how to correct them. This process took several minutes but he patiently kept me informed as he worked to solve the problems. Thanks for the excellent help I was given today and please thank Sagar for assisting me.