N g.

Hi, I placed this online order. I received the package today. One of the bonus items that i order was missing. I only ordered 1 item and i had 4 more bonus items on my order because of that order. One of the bonus items was LA VIE EST BELLE EAU DE PARFUM 1OZ. However, instead I only got LA VIE EST BELLE EAU DE PARFUM 0.04 OZ. And when i talk to Lancome representatives, they told me that it was caused by a mistake on the website. But it is not my problem. The representative that i talk to offered me %10 coupon for this inconvenience which can not be used with other promotions. Lancome is one of the largest cosmetic companies I am very dissatisfied because of this situation and i don't think that i will order from Lancome again. I do not care about your problem on your website you should have fixed it before i place the order. However, If i see that i will get LA VIE EST BELLE EAU DE PARFUM 1OZ I am expecting to get it. I was expecting Lancome to send me LA VIE EST BELLE EAU DE PARFUM 1OZ after their fault instead of just saying it was caused by an error on the website. My trust to Lancome is completely broken.