Would give 0 if I could. First of all customer service is terrible and very rude. The person I spoke with was very demeaning and talked down to me, when all I was trying to do was clarify their practices. I bought a subscription for my daughter on groupon for 12 months. I did not want to be auto-renewed, so I canceled the auto renew and they canceled my whole subscription. So in the end, we didn't get our 12 subscriptions and there was nothing they could do for us. We paid for a service we did not get and then was told I should have read all the terms and conditions.
Hi Ivy, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013086 with your message.