Ordered giant scrapbook in March 2010, card immediately charged. Got two emails over the ensuing two years, saying item was backordered. Finally called them again in March 2012 to cancel my order, and they say they're going through a "major financial restructuring" and will send a check for a refund. If that check arrives in the next 2 weeks, I'll come back here and change my review to 2 stars, I guess.