Izzet U.’s Reviews of International Checkout & more

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“AVOID at ALL Costs. WORSE ONLINE EXPERIENCE IN 20 years”

5/21/19

This company is awful. 6 days to verify billing information and then almost tripled my shipping charges after further review. I cancelled the order

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Kathy B. – International Checkout Rep Over a year old

Hello Izzet,

I'm very sorry that your experience with International Checkout was disappointing. We went thru extra verification steps because your shipping address and country did not match the credit card billing address and country associated with your credit card. We issued a small deposit to your account for verification to make sure it was an authorized purchase. Unfortunately, this can take several days after issuing the deposit for it to post to your account. Thank you for verifying. As your order contained mattresses shipping to an overseas destination, International Checkout had to assess it for additional shipping costs. We do not have access to the items' weight or dimensions at the time of checkout as we do not receive that information from the store you ordered from.

I can understand why the additional time and cost would be frustrating and we apologize for the inconvenience. We are working on a solution to gain access to item size and weight from the store so we can improve that in the future.

Thank You,
Kathy B.