J A.

BB has the worst customer service. I wish I had done some research and had read reviews before my purchase. I bought a chest freezer. When I took it out of the box I found it had a big bump in a corner. Possibly during shipping. Getting in touch with customer service is a nightmare. Every time you call the waiting times are over one and a half hours. If you try to chat online, it kicks you out because the systems are busy. They have no customer service email. When I finally made contact, they wanted me to take the freezer to the distribution center, over one hour away. When I asked to speak to a supervisor, the guy was rude and hung up on me. They would not send a delivery truck to pick it up and send a replacement. Feeling so desperate and helpless, I sent an email to the CEO, VP of Operations and VP of Customer Experience. None of them ever responded and nobody contacted. Now I have to get a truck and drive over an hour each way to the distribution center to return the damaged freezer. Never thought anything like this would happen to me. You could be next, I'm warning you.