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It will be 3 weeks tomorrow since I placed my order for bleach and dental trays. I received the bleaching gel after a week but have not yet received the trays. I have paid in full for my order. I have sent 2 tickets enquiringly about this, I received reply saying would get a response in 24 to 48 hours. It's now 8 days later and no response. I have sent a third ticket but am not hopeful of a reply going by the service from my first 2 tickets. I can't use the gel as don't have the trays. I would like a refund as I have not received the full order. Unable to contact the company apart from submitting a ticket. Am very disappointed as I'd heard good things about them. Unfortunately it seems there are numerous people experiencing the same problem.
Jackie A.'s review of HappySmileUK earned 3 Very Helpful votes
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Same thing here. I ordered on June 18th and was supposed to receive the package in 5 business...
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.