Jackie J.

Bought my bathroom suite in Jan and expected first delivery date was April to be fitted beginning of June. I thought I best take this in case anything is wrong with it so they can sort and re order.
All delivered and all wrapped with no damage on the outside.
I went on holiday, my bathroom fitter came and took my bathroom out ready to fit the new one and as he open ended the bath which was all fine from the packaging, the bath was smashed on the L shape corner to the front. My fitter then contacted me on holiday to tell me saying " what do you want me to do as you have no bathroom in".
I rang better bathrooms from abroad to be told they would have to order this and I'd have to wait (despite I had no bathroom). I asked for a refunD and my plumber sourced one costing me a extra £300.
After this the drawer handles were not delivered, I rang better bathrooms yet again, they sent 1 handle instead of 2 and it was a short handle instead of a long one. I rang them again, this time they sent the correct handle but again only 1 not 2, I rang them again, they are now sending another in 4 days.
When asked to speak to the complaints dept I was told someone would ring me back in 2 hours from Friday lunch time…. Quests what, no one rang.
This firm is a sham, no one gets back to you and I must have made 8 phone calls to them at premium rate!
It's says there's a number on my invoice which isn't premium, but I tried them all, they tell you they are all premium.
I will not use this firm again, nor will I recommend! Stressed to the max is not the word, was stressed on holiday and came back to stress with this firm!