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This company has the absolute worst customer service I have ever experienced. I purchased a hover board with my husbands credit card and then had it shipped to our house but used my name as the shipper. They called to verify in which my husband had to get on the phone and tell them it was an authorized purchase. Then a week later I received an email stating our order had been cancelled has they have tried to reach out to us and have not been able to contact us. However, they have not refunded our money! I tried to call back and continued to get an answering machine and was told I would receive a callback in 1 - 2 days. I have heard nothing. I leave a message daily in hopes someone will try to help me resolve this. I bought this on a Black Friday sale and now will have to pay double to go with a different brand... but at this point I will never support this company and the extra money spent will be worth it!
Jackie K.'s review of GlideCraft earned 11 Very Helpful votes
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Our hoverboard stopped working after less than a month of useage. It had 8 inch wheels. The...
I bought one of their hoverboards in the middle of June 2016. I received it on time but shortly...
Hello there,
We do apologize for any frustration or inconvenience you may have experienced. We put orders on verification to minimize transactions that could be fraudulent. It is an extra step we take to help ensure transactions are valid.
All orders that were canceled were refunded back to the card that was used for the purchase.