This review is a few months overdue as I am a caregiver and also work full time and got busy with life. Meghan and Javer (Ft Myers office) went above and beyond when trying to help with a crazy situation that occurred when I called the after-hours line. We have used Apria for close to (I think) 10 years now, and I would highly recommend them for your O2 needs. We have used them many times while traveling (had equipment delivered to homes and hotels) and had no problems whatsoever. They really do care about customer service, and that is unfortunately a rare occurrence in the medical field.