I asked for cancellation and refund within hours. I was told it would be "a few days". Now they are *******@AirCanada for the delay as we get into weeks timeframe rather than days! I don't trust the company and I'm a bit *******@google as they sowed up there too. I'll be writing a few companies about it. I documented them blaming Air Canada and will show them that. I recommend you stay away. Can't believe I didn't read about them first.