Martin called me after I had ordered a cellerciser WITH support bar saying they could fill the order but the product with bar wasn't in stock so he'd have to send it later. I asked if that meant I'd have to pay additional shipping costs and he said " no it's only $20 one way or another". So, 5 months and numerous emails later I have no bar nor any compensation for the cost of it. I guess he meant " oh it's only $100 one way or the other" in this case my $100