Jacob T.

I was in the middle of an exam in the Pearson testing center in Metairie Louisiana. Then the power goes out 3 times within 90 minutes. The last time, it stayed off. We were told by the 2 nice ladies working not to worry because we could continue our exam when the power came back on. So after waiting in the hallway for 4 hours, because they told us we couldn't stay in the testing room, the power came back on. Everyone was ready to finish their exam. Another lady showed up and told us we could NOT finish our exam anymore because it would take too long and they would have to stay at work a couple hours extra. JUST COMPLETELY TOLD US THE OPPOSITE OF WHAT WE WERE BEING TOLD THE LAST 4 HOURS. We asked her to help us schedule for another date that week, because after this week the entire format of the test was going to change. She was absolutely 0 help. She gave us a case number and threatened to call the police if we didn't leave. Now the customer support is saying it will take 2-3 business days to have the ability to reschedule, which will be too late.

We had the opportunity to finish our exam where we left off. But they wouldn't let us.

The WORST PART IS THEY WERE HAVING POWER OUTAGES THE WEEK BEFORE THIS. And knowing this, they took no precautions and told us nothing.

If you have to go to a testing center for a test, try everything you can to not deal with Pearson. Customer service is the worst I've ever dealt with.

Wish I could leave this review 100 times with 0 stars. But doesn't look like it will affect their Rep much since they already have a 1 star average.