Jaco v.

If I could give less than 1 star I would.

PNP ASAP is the worst app with the worst customer service, every time we order there is some sort of issue.

Sunday the 17th of March 2024 was the cherry on the cake.

We ordered some meat, 2L cold drinks and garlic bread on their app as I forgot to get it from the shop earlier, after we ordered they said the items were not in stock. (even though I saw it at the shop earlier that same day)

As annoyed as I was as this always happens we just let it go, they "refunded" us so we could just end up spending more money the next time we order.

When the delivery guy was close we got a notification and went outside, the driver drove straight past us racing, and as the app is not user friendly what so ever we had no way of telling him he drove past us, so we ran down the street trying to catch up to him.

He drove so fast that it was not possible to stop him so we simply waited for him to come back whilst tracking him on the app.

About 5 min later we saw he turned around heading back our direction, when we saw him coming down the street I told my wife to stand in the left lane and I'd stand in the right lane to get him to slow down and stop. (This was not even in our street so we had to walk all the way back home)

When he came to a stop he was very rude, and said he canceled the order we already paid for and said they will send someone else, needless to say I got upset and angry as my order was right there in his box on the bike and because he was being extremely rude, I had to block him from leaving and called the head office in Cape Town to resolve this matter.

They eventually told him to leave the stuff with us, and promised to call me tomorrow (Monday the 18th) which clearly did not happen.

So being annoyed we just took the stuff and went back home to enjoy our evening, only to see that the pork chops we ordered was R30 less then what we paid for, and head office said that just because something is in stock at the physical PNP store does not mean it is in stock for the PNP ASAP.

What a load of nonsense.

I will NOT recommend PNP ASAP at all, rather use Checkers 60/60, way better app, friendly drivers and fantastic customer support.

PNP ASAP lacks in all aspects compared to Checkers delivery app.

I am still waiting for feedback and my so called "refund"

In summary:
They overcharge
Had to chase and fight with a terrible driver
Very bad customer service
They lie about what's in stock