Jacqueline E.

California, United States

Jacqueline's Profile

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MrFluffyFriend

Pets

“Sent wrong bed, Did not reimburse me. Sent back. Do not have legitimate address or phone number.”

3/26/24

Be carefully, This company does not show correct address or a phone number you can call with your complaints. Will not return your money! This is a SCAM. Sent back with priority mailing and tracking number to a name JANE. I have receipt from my credit card

Tip for consumers:
DO NOT USE THIS COMPANY

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Thank you

Sarah T. – MrFluffyFriend Rep 3/27/24

Dear Jacqueline,

We apologize for your experience with your recent order. Your satisfaction is our priority, and it's disheartening to hear about the mix-up with your bed and the subsequent challenges you faced. Please know that we take your feedback seriously and are committed to resolving this matter promptly.

Regarding the incorrect address and phone number, I assure you that it's not reflective of our usual practices. We currently don't offer phone support, however, we respond to emails promptly 24/7 via info@mrfluffyfriend.com and we always aim to ensure seamless communication and transparency.

Unfortunately, we cannot identify your order number for us to check anything. For further assistance, please reach out to our customer support team again, and we'll do everything we can to assist you promptly.

Thank you for bringing this to our attention, Jacqueline. Your feedback helps us improve, and we appreciate your patience and understanding.

Respectfully,

Sarah
Team MrFluffyFriend™