Jacqueline P.

STAY AWAY! Massive issues from go and I'm not the only one.

I have been so shafted by ID Mobile and their incompetency that I've suffered significant loss to my business, due to huge errors on their part, which resulted in 1) them sending me a faulty (not brand new) phone (complete con that they are non-refurbished/second hand) 2) upon returning it for a new handset they out of the blue sent me a 'sorry to see you go' text and cut me off my contract 3) defaulting to a PAYG sim - I couldn't make calls or even 'top up!'(?!).

4) I went through the complaints procedure for over two months via their 'second tier' complaints, who were nice to talk to, but couldn't resolve anything - It was more of moral support line than anything else; just plain weird actually.

5) Also, their *******@idmobile email address that they direct you to, did ABSOLUTELY NOTHING to assist, only referred me to the second tier again. We must have had in excess of twenty chats and a random unhelpful letter in the post.

6) ID Mobile admitted ALL of these errors, yet could not rectify it unless (get this), I crossed over to a different network and then crossed back to ID Mobile(!), otherwise I would lose my mobile number, which has been my business line for twenty years - Basically, they expected me to do a triangular port and all the leg work.

What a mess of an organisation.

I'm done with ID Mobile for life and am spreading the word.

- And you should see their response on TrustPilot about. Completely irrelevant and irresponsible (prime example of no idea)... They are essentially suggesting it is okay to provide such terrible, embarrassing, appalling service that it effects customer lives and livelihoods personal contract or otherwise. ID Mobile is a walking mistake and you have just proved this - How very embarrassing. Oh and you've just prompted me to spread the word further about your utter incompetency. Laughable.