I ordered shoes paid 27 dollars in shipping on the 17th of September. Today is October 1 and it is still in transit with the dates changing everyday. It even came to the city that I live in and left. I called customer service three times. Not one csr has personality and their voices shows they hate their jobs. I was cold transferred from place to place and had to explain that I just want my shoes or a cancellation. I love Masseys when I grew up but now this is the worst company and I promise you I will never buy another item from them again. Get ride of all of your customer service representatives because they need interpersonal skills training TODAY.