Jade M.

I placed an order in April. It's now July, three months later, and I still have not received tracking information, my order, or any communication from the company. I am completely understanding that there is a pandemic and it may take longer. I have been very patient and understanding of this. I know the company is struggling and there should definitely be some compassion for that. I donated to their Gofundme and agreed to wait for my order. But, it's now been three months and absolutely nothing. I tried to reach out to their customer service through email and it looks like they literally deleted their email address. The emails don't even deliver. I also tried reaching out through Messenger, nothing. I tried contacting them through their social media, Instagram, through comments and direct message, nothing. There is zero communication and it's literally beginning to feel like I got scammed. I'm out about $70 on an order that I doubt I'm ever going to receive. I just want my money back at this point.
It's really disappointing because I'm a repeat customer and I actually really liked their products. I truly believed in the company and as I said before, donated to their Gofundme and was hopeful they'd get back on their feet. But at this point, the lack of communication is unacceptable. I think it's completely unprofessional for them to straight up delete their customer service email. There is literally no way to contact them. I have tried. It just seems inexcusable at this point. Even if/when they relaunch, I will not be returning. They don't seem to respect their customers enough to keep an open line of communication. It's been three months. I should have received my order by now, and if not, issued a refund. I have gotten neither. It's extremely disappointing and irresponsible. I want my money back. I do not recommend this company anymore.