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Jadyn S.

Contributor Level

Total Points
80

1 Review by Jadyn

  • Firehouse Subs

3/6/24

I ordered make your own sub with Turkey, cheddar cheese, and pepperonis only. My sandwich comes out with tomatoes, onion, mayo, lettuce, Turkey, cheese, and pepperoni. We told the general manager politely that our sandwich was wrong and he said that's how we ordered it so he wasn't going to give us a refund or a new sandwich. Me and my boyfriend both ordered sandwiches and his was right but mine was wrong so he was sitting eating his sandwich while I didn't touch mine. The manager eventually comes up to us when my boyfriend was already done with his sandwich and said he would give us a refund and make a new sandwich. Honestly should have done that in the first place and was not a nice person at all. The person taking our order was new and just learning how to do the register and the manager didn't even help him when he needed help the manager just told him to come make sandwiches while he does the register for him. Food is already expensive here and if my order is wrong they should put the customers first.

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