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I had to cancel a flight just 10min after my booking. I called the customer service, which walked me through the cancellation process. After going through a thoughtful identification process I thought that my cancellation was made. The customer service didn't mention that I had to confirm any Email. To my surprise, two weeks later I received a reminder about the check-in of the flight I though was canceled. I lost 750$.
Won't book here ever again. Try other sites like travelgenio, opodo or kayak. They offer much better services than this.
Tip for consumers:
Don't use the site - or if you do and have to cancel your flight, watch out for a confirmation Email and actively confirm the cancellation AGAIN.
Products used:
Flight Booking
Jaime A.'s review of Kiss&Fly earned 6 Very Helpful votes
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Jaime A.,
We want to inform you that we value very high our business name and thanks to feedback by users, we have an opportunity to take appropriate measures to improve our service. We will necessarily review all the feedback from the customers and if needful make adjustments to improve the quality of Customer Care Representative's Service. In this regard, we will be grateful if you can specify the contact number as well as your booking reference.
This information will give us the possibility to examine the situation in detailed. In case the agent showed incompetence, appropriate measures will be taken.
We are looking forward to hearing from you soon.