Jaime K.

I was so excited to see the gorgeous Baroness Bracelet online. It's gorgeous in person too; I was thrilled to order and receive the Baroness Bracelet in the mail just a couple of days after ordering. I don't often, but decided that I would splurge on myself for Valentines' Day by ordering my own gift.
Unfortunately, after only one day of wearing this bracelet at my desk (performing very normal, boring typing and hand gesturing... hence, needing gorgeous jewelry to make my day more sparkly) this bracelet fell off my wrist and was gone by the time I made it home for dinner. In hindsight, I'm not surprised that the double-sided clasp was defective, because I did have to double check to get it to snap on well.
The most disappointing part of this story comes next though... after reading "The Melinda Guarantee" on their website promising 100% satisfaction guarantee, I reached out to the Customer Service department. They responded "as per our policies we require a photo of the lost item."
Hmmm... where to start. This "photo policy" isn't listed on their website; and it's quite problematic to have a company follow policies that aren't listed on their website when they have a clearly stated 100% satisfaction guarantee clearly stated that they don't follow.
Super disappointed; if this jewelry had great workmanship and a strong backbone of customer support, they would be an amazing company.
But I guess I will sadly have to support elsewhere.