JAKE S.

ON OCT. 15,2020 MY WIFE AND I, OUR DAUGHTER, HER 3 CHILDREN (3-8), AND OUR MOTHER IN LAW AGREED TO A 4 DAY TRIP TO EASTERN OREGON. WE MADE OUR RESERVATIONS FOR A CABIN, NOV. 19TH-22ND, FOR A TOTAL OF $930.78. AROUND THE 10TH OF NOV. OREGONS GOV. INSTITUTED ANOTHER STATE LOCKDOWN, MANDATORY 2WK QUARENTINE, NO NON FAMILY GROUPS, AND NO GROUPS OVER 6 PEOPLE, WITH THE PROMISE OF FINES AND INCARCERATION FOR VIOLATERS. THIS EFFECTIVELY ENDED OUR PLANS FOR ALL THE REASONS ABOVE. REMEMBER, NONE OF THIS WAS EVEN TALKED ABOUT PRIOR TO MAKING OUR RESERVATIONS. I CONTACTED AIRBNB, EXPLAINED OUR SITUATION AND THE FACT THAT WE WOULD BE BREAKING A STATE MANDATE AND RISKING INFECTION OR POSSIBLY SPREADING OF THE COVID-19 VIRUS. IMMEDIATELY THE PERSON AT AIRBNB ASKED WHEN WE MADE OUR RESERVATIONS, I TOLD HER. SHE THEN SAID "OUR POLICY AS OF MARCH 20TH, 2020, IS NOT TO ALLOW ANY REFUNDS DUE TO THE COVID-19 VIRUS AFTER THAT DATE" EXCUSE ME! WE MADE THE RESERVATIONS PRIOR TO AND WITHOUT ANY EXPECTATION OF A FUTURE SHUTDOWN. AFTER A HEATED DISCUSSION BACK AND FORTH, WAITING ON HOLD SEVERAL TIMES WHILE SHE ASKED HER "SUPERVISOR" NOTHING CHANGED. AFTER SERVERAL MORE MINUTES OF BACK AND FORTH SHE SAID THAT THEY WOULD ASK THE HOST IF THEY WHERE WILLING TO REFUND US AND THEN THEY WOULD GO FROM THERE. THEY CONTACTED ME LATER VIA EMAIL THAT THE HOST HAD DECIDED THAT THEY WEREN'T GOING TO OFFER ANY KIND OF REFUND. AT THAT POINT I CALLED THE HOST, EXPLAINED WHAT THE SITUATION WAS, AS WE HAD CORRESPONDED A NUMBER OF TIMES LEADING UP TO THAT TIME. HE TOLD ME, AND I BELIEVED HIM, THAT AIRBNB HAD TOLD HIM NOT TO REFUND OUR MONEY UNDER ANY CERCUMSTANCES! HE SAID THAT HE RELIES ON THEM TO KEEP THE CABIN RENTED AND FEARED RETRIBUTION SHOULD HE DECIDE AGAINST THEM. IT SHOULD BE NOTED HERE THAT AIRBNB CHARGES THE HOST 6% OF EACH RENTAL. I MEAN REALLY? FOR 6% OF ONE TRANSACTION AIRBNB MIGHT GO BROKE. I HAVE ARGUED WITH AIRBNB A NUMBER OF TIMES ALWAYS GETTING THE "I'M SORRY BUT THAT'S OUR POLICY" ANSWER. $930 IS ALOT OF MONEY FOR US OR ANYONE FOR THAT MATTER. YET AIRBNB FEELS THAT THEY'ER ENTITLED TO THAT MONEY REGARDLESS OF THE FACT THAT ALL OF THIS WAS BEYOND OUR CONTROL. WE'RE JUST OUT THE MONEY. AND YES I DID CONTACT MY CC COMPANY TO DISPUTE THE CHARGE EXPLAINING THE SITUATION TO THEM. ALL THEY SAID WAS " APPARENTLY IT'S THEIR POLICY" AND "THERE'S NOTHING WE CAN DO".
WE WILL NEVER USE AIRBNB EVER AGAIN. PEOPLE HAVE BEEN RENTING PROPERTIES ALONG TIME BEFORE AIRBNB EXISTED AND WILL A LONG TIME AFTER THERE GONE. WITH ANY DEGREE OF LUCK THAT WILL BE SOONER THAN LATER. CHINGOW AIRBNB!

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