Jake W.

Customer Service (CS) was hell to deal with as needed to change an order that had just been placed. The order did not indicate when would receive items. Called on Sunday and was told to call Monday. On Monday called (several times as got different answers every time) to see if could expedite. CS said no. I asked if I could cancel and re-order with expedited shipping. CS said no. I asked to speak with mgmt and was given number that turned out to be the order line. Order line said I could cancel since it had not yet shipped or charged my credit card but had to call CS. CS said ok to cancel but someone would call to cancel order. No one ever called. After calling trying to get help from CS was told "Oh you called too late to cancel. Should have called 2 hours ago". I explained I had and several times. CS told me too bad and I had to pay to return items. Is it fake company? Or is Customer Service intentionally sabotaging them?