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James B.

Contributor Level

Total Points
87

1 Review by James

  • Coverstore

11/1/19

WILL NOT PROTECT AGAINST RAINWATER. WILL NOT STAND BEHIND PRODUCT.

I ordered two custom covers; one for a firepit, the other for a dining table. They are used for a cottage two hours from where I live. After 4 weeks of use, brand new from delivery, the rainwater had pooled on the flat tabletop surfaces and leached through the "Unmatched dirt, water, and UV-resistant material for year-round protection". This essentially holds the items to be protected in a permanent state of wetness. For the metal components of a firetable or a stained wooden table, this is fatal, the opposite of protection. Once again: absolutely no water protection. I had ordered the upgraded (most expensive available) Ultima fabric for these custom pieces.

Customer service was surreal and funny if you stop caring. I was told that no fabric can 100% block water (yes it can -- tarp from Home Depot, and also the cover that came free with my BBQ). I was told that the warranty would not cover water proofness. I was told that I am "supposed" to put an object under the cover to tent the surface, so rainwater will not collect (nowhere on the their website do they show a table cover used in this way, and the only place this is mentioned in print is when you start expanding the details of the warranty). I was told that the website does not use the word waterproof in the description. That's funny, because the website gushes about protection from weather, including water, and also that the seams are indeed "waterproof". Of what use are waterproof seams if the fabric itself is basically porous nylon?

Needless to say, I was not given a refund. I was assured that they "knew how I felt" and "understood my frustration".

Do not buy from these overpriced scammers. The only thing they do well is their website.

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Customer Service -. – Coverstore Rep

Our covers are made of water-resistant fabric, it is able to resist the penetration of water to a degree but not entirely. Therefore we don’t guarantee complete protection against damage caused by water or pools that form on the cover as there are steps the user needs to take to help offset these issues to perform as expected. Since we do not advertise our products being fully waterproof, what should be considered is once past that tipping point, all water-resistant fabrics will allow water to soak through as it has its limits.

You want outdoor fabrics to be breathable to prolong the life of the items and not cause additional issues with moisture unable to escape or pass through the material/vents.

Improper fitting covers can also cause performance issues (excess/pockets of fabric). To avoid such trapped moisture, make sure your chosen cover fits appropriately and is a few inches shorter than the item being covered - This will allow proper ventilation.

The pooling of water could cause moisture to seep in through the seams; creating mold and mildew, which could damage belongings. In order to avoid water pools from forming altogether, place something under the sunken/low/flat spots of the cover to give a pitch. Doing so allows water to run off and drain easier (think of a tent or roof of a traditional style house).

Condensation can form between the cover and items when the temperature of your item is cooler than the air. When warm, humid air passes over or through the cover, moisture is released onto the cold surface. Condensation is unavoidable. Like a can/bottle of soda, condensation forms, but the can/bottle is not leaking. We do recommend storing cushions separately.

As you see, there are many variables that may cause water seepage (aside from the amount of precipitation + duration, humidity, or adverse weather conditions).

Water-resistant covers still allow air to circulate and help evaporate water; thus providing better long-term protection.

Our breathable fabric assists with the following:
Prevents paint damage and rust
Prevents mildew and mold resistant
Prevents water stains on furniture’s finish
Prolongs the life of the furniture/equipment

We understand this is an investment and you may want the items to be completely dry, however, this is not possible without adverse trade-offs.

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