I ordered 2 shirts in October. In late December the shirts arrived, without patches sewn on. I contacted customer service and received an email addressed to me and their labeling department to email me a shipping label so the shirts could be returned and patches applied. It has been about a week and a half and still no email with a shipping label. I don't expect there ever will be one sent to me. Galls is the worst company I have ever dealt with as this is not the first time items for our department have been messed up. We have even received shirts with the incorrect patches sewn on. I believe a change in management is required to fix what is wrong with this company.