My fiancee is a HUGE animal lover, has a wonderful dog and cat at the house, and fell in love with a cat that was on their website. So she sent the application in, along with three reputable references, not only was she denied, but they never called ONE reference, AND wouldn't even offer up a reason why. When calling them, they were VERY rude and hung up the phone.
I would think that they would want to place their animals in a nice stable home with a lot of love, but my fiancee was denied for NO reason! Do not support them or use their services.