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This is the worst site I have Paid for in 25+ years of internet usage. There appears to be no way to contact them or get them to respond and I have no access to this site which I have paid for and spent hundreds of hours entering info, which appears unreachable.
Tip for consumers:
Don't use this site.
Products used:
Geni Pro
James M.'s review of Geni earned 3 Very Helpful votes
“You hit the nail on the wall with that comment! Good job!”
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Hi James, if you paid for a Gen Pro subscription your receipt will have a phone number that you can call for billing / subscription questions. All other help needs are handled at https://help.geni.com -- click Submit a Ticket. Pro users get priority support and you should hear back from someone within 48 business hours. You can also go into the public discussions and post in the discussion labeled "Attention Curators, Please Assist."