James M.

HORRENDOUS COMPANY STAY AWAY FROM ZALANDO WE SENT OUR ITEMS BACK FOR A REFUND NEARLY A MONTH AGO AND THEYVE MADE US JUMP THROUGH MANY HOOPS PROOF OF RETURN ASKED FOR WHICH WE GAVE THEM IMMEDIATELY WHICH SHOWS ITEMS HAVE BEEN RETURNED AND RECEIVED, THEN THEY WANTED A LEGAL STATEMENT COMPLETED ITEMISING EACH ITEM, THEN THEY WANTED ID TO PROVE IT WAS ME EVEN THOUGH THE REFUND WOULD GO BACK ON TO THE CARD I USED - AFTER NEARLY A MONTH THEY HAVE TODAY REPLIED TO SAY EVRI CANT FIND THE ITEMS AND NO REFUND WILL BE GIVEN! ABSOLUTE THEFT - DO NOT USE ZALANDO!