James S.

They do not care about its clientele. I would say that customer service is bad but its not only horrible, it is also non existent. They do not care about their clients. You are not able to send emails because they cater to spammers. They are such a shady company. They simply do not care about anything. They do not reply and if they do, you get sent to a tutorial that is from 1993 because nothing in it remotely works. You cant even send emails because everyone is on some probation thing for 30 days. Lol...so you cant send emails out of any normal port and what they try to tell you to do does not work. Port 587 never sends emails. Not ever. Not even one time. Not even a fluke happens. And, they do not care about it. We have FOUR (4) accounts that we have to move now because they dont care that we have existing accounts. They still do not care about losing FOUR (4) accounts. They just do not care. They have products that clearly do not work. They make no bones about it and then they do NOT ever respond with any solution. This has been a worthless waste of time because anything we did last week, is a waste I am now realizing and moreover, if I am writing reviews of a company, I am NOT doing my real work and real job which is makes it even worse.

This is worthless. They flag everything affiliated to any of its partners or ad affiliates and no matter what you do, they never repond. Let alone fix the issue. You can show them recipts, invoices, screenshots, conversations and I offered to get them logion credentials to autheticvate the account at issue. LOL...They did not repond and this happens all the time with this one company in particular. The problem is its reckless. I still have the bad issue with a company i wanted to review. And, no one will know about the scam or neglct so it will continue. Honestly, the only thing this company should NOT be doing is flagging reviews. Thats the very thing that should not be done by review companies. Otherwise, whats the use? We get to follow the lead of what are not so great people?

https://en.wikipedia.org/wiki/Trustpilot

Trust Pilot is a criminal organization. As a rule of thumb, if a business is pointing to Trust Pilot reviews to try and convince you they are a legitimate...

Here are independent investigations that suggest that review websites such as Trustpilot may have fake reviews.[4][26][27] There is controversy about the legitimacy of some of Trustpilot's and other consumer review websites' reviews and the way that it deals with complaints about them, although Trustpilot claims that it strives to only include genuine reviews.[4][27][28][29][30] Trustpilot allows businesses to pay them to access its marketing services and use Trustpilot technology to filter reviews—normally selecting only favourable posts—that customers place on their own Web site or other places. This may violate certain laws or regulations.[31][28] Trustpilot published fake reviews for Bizzyloans; it deleted them after they were brought to light by KwikChex, an online investigations company.[32] Fake reviewers often steal the identities of real people to falsely build up reviewed companies' reputations. Trustpilot denies that it permits any known fraudulent reviews on its site.[33]

On 14 September 2017, Trustpilot issued an open letter clarifying its review policy following allegations concerning the 'validity of reviews of [online estate agent] Purplebricks by customers'.[34][35]

On 22 March 2019, The Times reported that estate agents Purplebricks and Foxtons are "gaming" Trustpilot feedback by paying it to help gain better scores. In August 2016 five reviews of Foxtons were published on Trustpilot, with an average score of 2.2 stars out of five. The following month there were 467 reviews, 90% of them awarding five stars.[31][5]

On 6 February 2020 industry publication Property Industry Eye reported that Trustpilot was looking into reviews of estate agents 'at large' after claims from property review website allAgents that 70% of their reviews could be fake.[36][37]

In May 2020, an episode of Joe Lycett's Got Your Back ran an experiment in which a fake company was created on Trustpilot, demonstrating the various ways of manipulating reviews on the site.[38] Trustpilot published an online response, noting the value of the show's experiment in highlighting fraud on the site, and promising to implement changes to tackle the problem better.[39]