Offered me £80 less on receipt of my iphone pro max 13. Claimed there were more than three scratches on the front. My phone was pristine and I have never experienced this with other recyclers i have used. Mazuma make you feel cheated. I then called them and they were very rude. They told me my phone would take 3-5 days to return to me and referred me to their T&Cs! I think that's awful customer service.