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I purchased airfare for six passengers. Compared to other experiences with different airlines... this was an example of airline thoughtfulness. But, my problems came when my Credit Card Bank denied the purchase without calling me. This is the kind of transaction that should not have been interfered with without notice. However, your representative was very adept, patient, and thorough and resolved a VERY FRUSTRATING issue.
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After booking, I didn't receive my ticket, but after enquiry to customer care, I received it...
Dear James, thank you for sharing your recent experience with our representative. Your acknowledgment of their expertise, patience, and thorough resolution is truly appreciated.